Leverage Local
Effective Date: October 17, 2025
Website: https://leveragelocal.com
1. Overview
At Leverage Local, we strive to deliver high-quality website design, SEO optimization, and digital marketing services that meet or exceed your expectations.
This Refund & Cancellation Policy explains how cancellations, modifications, and refunds are handled for all service agreements and payments made through our website or billing platforms (e.g., Stripe).
By engaging with our services or submitting payment, you agree to the terms outlined below.
2. Cancellations by the Client
You may cancel your project or subscription at any time by emailing us at support@leveragelocal.com.
However, please note:
- Before work begins: If you cancel before project work has started, you may be eligible for a full refund, minus any non-refundable transaction or consultation fees.
- After work begins: Once we’ve started project work, partial refunds are not guaranteed. Refund eligibility will depend on the amount of completed work and any expenses already incurred.
- After delivery: Refunds are not available after final delivery or completion of the project.
For ongoing SEO or digital marketing retainers, cancellation must be made at least 7 days before the next billing cycle to avoid being charged for the next period.
3. Cancellations by Leverage Local
Leverage Local reserves the right to cancel or suspend services if:
- The client fails to make payment,
- Provides incomplete or inaccurate information,
- Engages in abusive or unlawful behavior, or
- Violates any part of the Terms of Service.
In such cases, refunds are not guaranteed but may be issued at our discretion.
4. Refund Eligibility
Refunds may be considered only when:
- The project has not yet started, or
- There is a demonstrable failure on our part to deliver the agreed-upon services.
Refunds are not provided for:
- Client dissatisfaction with subjective design preferences after approval,
- Changes in business direction after work has begun,
- Delays caused by the client (e.g., missing content, feedback, or approvals),
- SEO results or ranking performance (since these depend on third-party factors beyond our control).
All refund decisions are reviewed on a case-by-case basis by our billing department.
5. Non-Refundable Services
Certain services are inherently non-refundable, including:
- Custom website design or development work once drafts are initiated,
- SEO strategy sessions, keyword audits, or technical reports,
- Digital consulting hours,
- Domain registrations or hosting fees purchased on your behalf,
- Third-party service costs (plugins, themes, or software tools).
6. Chargebacks & Payment Disputes
Before initiating a chargeback through your payment provider, please contact us directly at support@leveragelocal.com.
We’re committed to resolving all billing issues fairly and efficiently.
Unauthorized chargebacks or fraudulent payment disputes may result in account suspension and termination of all current and future services.
7. Refund Method
Approved refunds are processed via the original payment method (typically through Stripe).
Refunds may take 5–10 business days to appear in your account depending on your financial institution.
8. Project Revisions & Satisfaction
We aim to ensure every client is satisfied. If you’re unhappy with a deliverable, please contact your assigned project manager.
In most cases, we’ll provide reasonable revisions or adjustments to address your concerns before considering a refund.
9. Contact Information
If you have any questions about this Refund & Cancellation Policy or would like to request a cancellation, please contact us:
Leverage Local
Chicago, Illinois, USA
Info@leveragelocal.com